Terms & Conditions

When you have completed your order, a orderconfirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is any error in the order confirmation, please contact us immediately by e-mail to loop.gbg@gmail.com.

Rates

All prices in the store are stated in SEK. We reserve the right for price changes or errors due to incorrect printing in the price list as well as errors in prices due to incorrect information and reserve the right to adjust the price. 

Complaints 

We inspect all products before sending them to you. Should the product still be damaged or incorrectly dispatched when it arrives, we will be responsible for the return cost. You must contact us for approval before returning a defective item. The complaint should be sent immediately after the defect is discovered.

If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow guidelines from the Swedish Public Complaints Board, see arn.se.

Limitation of Liability

We take no responsibility for any indirect damage that may result from the product.

We take no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies

According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and Telecom Agency's website.

Personal Information

By shopping at Loop Vintage you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to third parties without legal basis. Loop Vintage is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the occasions when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs. Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data. What is a personal information? A personal data is any information that can be directly or indirectly attributed to a person. 

- What information do we store?

In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

- Legal basis

In connection with a purchase, your personal information is processed to complete the agreement with you. Marketing, promotions and similar mailings are done with your consent.

- Payment provider

When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Card payment,.

- Shipping Company

The shipping companies we work with are: Postnord. In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. 

 

- Right of access

You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.

- Right to rectification

You have the right to ask us to update incorrect information or to supplement information that is defective.

- The right to be forgotten

You can request deletion of the information you intend at any time. There are few exceptions to the right to erase, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under the Accounting Act). 

- Responsible for data protection

Loop Vintage is responsible for storing and processing personal data in the web shop and ensures that the rules are followed. This is how we protect your personal information We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

Changes to the General Terms and Conditions

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se. In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.